Privacy Policy

Last Updated: January 2026

At bn99, your privacy is a matter of the highest importance to us. This Privacy Policy sets out in clear, formal terms how bn99 collects, processes, stores, shares, and protects the personal information of every player who accesses or uses the bn99 platform. By registering an account or using any part of our service, you acknowledge that you have read and understood this policy in full. We encourage you to review this document carefully and to contact our support team if you have any questions regarding your personal data.

1. Information We Collect

bn99 collects personal information that is necessary to provide you with a safe, fair, and fully functional gaming and betting experience. The categories of information we may collect include, but are not limited to, the following:

• Identity information: full name, date of birth, nationality, and a government-issued identification document number (for account verification purposes).
• Contact information: email address, mobile phone number, and residential address (including city — for example Dhaka, Chittagong, Sylhet, or Khulna).
• Financial information: payment method details (such as your bKash, Nagad, Rocket, or Upay mobile banking identifiers), transaction history, জমা and উত্তোলন records.
• Technical information: IP address, device type, browser type and version, operating system, session duration, and geolocation data.
• Behavioural information: game history, wagering patterns, bonus usage, and platform interaction logs used to improve your experience and prevent fraud.

2. How We Use Your Information

The personal information bn99 collects is used exclusively for lawful, specified purposes. We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. The primary purposes for which we process your data are as follows:

Account Management and Service Delivery

We use your identity and contact information to create and maintain your bn99 account, process your transactions, verify your age (players must be 21 years or older), authenticate your identity, and provide ongoing player support.

• Processing deposits via bKash, Nagad, Rocket, Upay, Visa, or Mastercard and facilitating secure withdrawals.
• Communicating account-related notifications, security alerts, and service updates.
• Responding to support queries submitted through our contact channels.
• Maintaining accurate transaction and gameplay records for your account history.

Legal Compliance and Fraud Prevention

bn99 is committed to operating responsibly and in accordance with applicable laws. We use your data to fulfil our legal obligations, including:

• Verifying player age to enforce our strict 21+ policy and preventing underage access to gambling services.
• Detecting, investigating, and preventing fraudulent transactions, money laundering, and other unlawful activity.
• Responding to lawful requests from competent authorities where required by law.

3. How We Share Your Information

bn99 does not sell or commercially exploit your personal data. We may share information only in the limited circumstances described below, and solely to the extent necessary:

• Service providers: trusted third-party vendors who assist us in operating the platform, processing payments (including bKash, Nagad, and Rocket gateways), and providing technical infrastructure — all bound by strict confidentiality obligations.
• Identity verification partners: specialist KYC (Know Your Customer) providers who help us verify the age, identity, and eligibility of our players.
• Game providers: companies such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, or NetEnt may receive anonymised session data necessary to deliver their games fairly and securely.
• Law enforcement and regulatory bodies: where disclosure is required by law, court order, or lawful governmental request, bn99 will comply with such obligations.

4. Data Retention

bn99 retains your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The standard retention periods we apply are:

• Active account data: retained for as long as your account remains open and active on the bn99 platform.
• Post-closure data: following account closure, transaction records and identity verification documents may be retained for a period of up to five (5) years to satisfy legal and anti-fraud obligations.
• Marketing preferences: retained until you withdraw your consent or request erasure, whichever occurs first.

5. Cookies and Tracking Technologies

bn99 uses cookies and similar tracking technologies to operate the platform effectively and improve the user experience. Cookies are small text files placed on your device that help us recognise returning players, maintain session state, and analyse platform usage. The types of cookies we use include: essential cookies necessary for core platform functionality; analytical cookies that help us understand how players navigate the site; and preference cookies that remember your language and display settings. You may manage cookie preferences through your browser settings; however, disabling essential cookies may affect your ability to access certain features of the bn99 platform.

6. Your Rights and Choices

bn99 respects your rights in relation to your personal data. Subject to applicable law and the operational requirements of our platform, you have the following rights:

• Right of access: you may request a copy of the personal data bn99 holds about you at any time.
• Right of rectification: if any information we hold about you is inaccurate or incomplete, you have the right to request a correction.
• Right to erasure: in certain circumstances you may request that we delete your personal data, subject to our legal retention obligations.
• Right to withdraw consent: where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time by contacting our support team.

7. Data Security

Protecting your data is central to how bn99 operates. We implement industry-standard technical and organisational security measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption for all data transmitted between your device and our servers, secure storage protocols for financial and identity records, restricted internal access controls ensuring only authorised personnel can view sensitive data, and continuous monitoring for suspicious activity and potential security incidents. While no online platform can guarantee absolute security, bn99 takes every reasonable precaution to maintain the integrity and confidentiality of your information.

8. Third-Party Links and Services

The bn99 platform integrates games and services provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While these providers maintain their own privacy and security standards, bn99 is not responsible for the data practices of third-party entities whose services are accessed through our platform. We encourage you to review the privacy documentation of any third-party provider whose games or services you use.

9. Children and Underage Players

bn99 strictly does not permit any person under the age of 21 to register an account or access any gambling or betting services on this platform. We do not knowingly collect or process personal data from individuals under 21 years of age. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact our support team immediately at [email protected] (plain text — not a clickable link).

10. Changes to This Privacy Policy

bn99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this document, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via their registered email address or through an on-platform notification. Your continued use of the bn99 platform after any such update constitutes your acceptance of the revised policy. We strongly advise reviewing this page periodically to remain informed about how we protect your data.

11. Governing Law

This Privacy Policy and any disputes arising in connection with it shall be governed by and construed in accordance with applicable laws. Players accessing the bn99 platform from Bangladesh do so of their own free will and are responsible for ensuring that their use of the platform complies with local laws. bn99 makes no representations that the services described on this platform are appropriate or available in all jurisdictions.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which bn99 handles your personal data, please reach out to our support team. You may contact us by email at [email protected] (displayed as plain text — not a clickable link). We aim to respond to all data-related enquiries within five (5) business days. For broader account or gameplay support, please visit our FAQ page.